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Flexible and generous refund policy
8+ years of testing experience
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Our phone lines are open during office hours and we always respond to emails outside of office hours
Make amendments to your order as plans and policy change, including refunds on any unused tests
We are an established direct-to-consumer testing company, operating successfully for 8+ years
Order your Test to Release package online prior to your arrival into the UK. You will receive your passenger locator number upon purchase
Your mandatory tests will be delivered by the second full day following your arrival, with your additional Test to Release test arriving on day 5
Provide samples on days 2, 5 & 8 of your arrival into the UK and return them all individually using the prepaid Royal Mail Tracked 24 service
Each result will be delivered by email within 36 hours of your sample being received. You are free to end your quarantine as soon as you receive a negative day 5 result.
The Test to Release scheme is for international arrivals who are required to complete Day 2 & 8 PCR testing but also wish to reduce their mandatory 10-day quarantine period.
In addition to the Day 2 & 8 PCR tests, a Test to Release package also includes an optional Day 5 PCR test. Arrivals are free to end their quarantine as soon as they have received a negative Day 5 result.
Learn more about the Test to Release scheme and whether you qualify.
Your mandatory Day 2 & 8 test kits will be dispatched via DPD on the date of your arrival into the UK for delivery on or before Day 2.
Your additional Day 5 test will be dispatched via DPD for arrival on Day 5 of your quarantine period, as per government guidelines.
You will receive an email from DPD once your kit has shipped, advising you of the expected delivery date.
On the day of delivery, you will also receive an email and text (if mobile number is provided) advising you of the 1-hour time slot your package will be delivered.
You can make amendments to your address or delivery date directly via the DPD website, following the instructions provided in your delivery emails.
As we often send out multiple kits to one address, or kits are purchased on behalf of another person, every kit we sent out needs to be registered to a specific individual – and contact details provided for receipt of the result - before a result can be sent.
To register please click here.
You will need your passenger locator reference booking number, which will be in the following format: FITNE1234567 and the specific barcode on your sample tube.
Yes – if you want a ‘Day 5’ result and can get your sample to our Southampton-based lab before 12 noon via a courier service, then our lab is able to receive these during certain hours to expedite your results. We do please ask that you contact them in advance to advise when they will be delivered to ensure there are no issues with receipt.
If you are an existing customer who intends to courier your sample, please contact us at firstname.lastname@example.org for further details on how to do this.
Your result will be sent to you via email within 36 hours from receipt at our laboratory.
Samples that arrive by 12 noon are generally resulted the same day. If they arrive in the afternoon they are processed the next morning. If there is a need to repeat a test on a sample received before 12 noon it will also be done the next morning.
Please note that our lab is closed on Saturday, but can still receive samples via Royal Mail. Samples received on a Saturday will therefore be processed and resulted on Sunday.
Whilst the vast majority of our samples are processed within this timeframe (> 98%), we unfortunately cannot offer a guarantee on this as turnaround times are dependent on laboratory capacity and we may experience delays during periods of high demand.
Please note, that whilst this test may be occasionally referred to as a ‘Day 5’ test, this is because the test can only be taken on Day 5 or later, and does not take into account transit and lab processing time, which will lengthen the period of quarantine.
If you test positive on Day 2 you will have to follow the UK Government guidelines on what to do next.
Currently this means self-isolating for 10 days after the day you took the test. This means you cannot leave quarantine early, even if you do a Test to Release test.
We do offer refunds on Test to Release kits that cannot be used. If your kit has not yet been dispatched, we will provide you with a full refund. If your kit has already been dispatched, we will issue you with a partial refund, with a deduction of £17.50 to cover the cost of the kit and postage. This refund will be made on request, and when the kit is returned to us for safe disposal.
Should you need any additional information before purchasing your test or require assistance while travelling, you can contact our customer support team by emailing email@example.com or calling +44 1869 255 770.
Our customer support line is open between 9am and 6pm, Monday to Friday.
Require any additional support or guidance? Our in-house team are on hand to answer any questions or queries you may have. Contact them below through the button below:Contact us