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Department of Health & Social Care
7 days a week customer support
Flexible and generous refund policy
8+ years of testing experience
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Our phone lines are open during office hours and we always respond to emails outside of office hours
Make amendments to your order as plans and policy change, including refunds on any unused tests
We are an established direct-to-consumer testing company, operating successfully for 8+ years
Order your pre-departure lateral flow test online in advance of your travel abroad alongside any other required departure and return tests
Your test kit will be via Royal Mail’s Tracked 24 service for you to take with you aboard. Guaranteed next-day delivery is available as an optional upgrade
Complete the pre-departure lateral flow test by following the instructions within the Klarity app in the 2 days before departing to the UK
Your travel certificate will be delivered directly to the Klarity app within 60 minutes of result submission (08:00-20:00, Mon-Sun)
All international travellers are required to present a negative lateral flow or PCR test upon entry to the UK, regardless of their vaccination status.
This test is to completed in the two days before your service to the UK departs.
The FitnessGenes pre-departure lateral flow test allows international travellers from the UK to take a test with them for use abroad for their return journey.
UK Government - testing before you travel to England (includes guidance for Wales, Scotland and Northern Ireland).
Orders received before 2pm on Monday to Friday or before 11am on Saturday will be dispatched on the same day. Orders received after this time will be dispatched the following day, excluding orders received after 11am on Saturdays which will be dispatched on Monday.
Test kits are delivered using a Royal Mail Tracked 24 service. While this often results in next day delivery, this is not guaranteed.
Guaranteed next day delivery via DPD (Monday to Sunday) is available as an optional upgrade at the checkout.
If you have ordered multiple tests for group travel (e.g. family Fit to Fly testing), the tests can be used by any member of the group as they are unassigned. Tests are registered to each individual during the photo upload process through a QR code on the test cassette.
If you have ordered multiple tests for various personal uses (e.g. a Fit to Fly and a Day 2 test), the same applies. Use either test for each process as the kit is registered during the result photo upload.
We advise that you complete your lateral flow test as early as your destination country allows; whether this is 72, 48 or 24 hours prior to arrival. This will allow for any issues in receiving your travel certificate to be resolved and increase the likelihood of stress- and delay-free travel.
To check the entry requirements of your destination country, click here.
The Klarity app is available as a free download within the Apple App Store or Google Play.
Alternatively, you can download the app through the following links:
Download iOS app (Apple)
Download Google Play app (Android)
If you are unable to download the app to your mobile device you can register and complete your test via the Klarity web portal.
No - multiple users can take their test using a single device and app. This allows travelling families or groups to have all users and result certificates on a single device.
Should you need any additional information before purchasing your test or require assistance while travelling, you can contact our customer support team by emailing firstname.lastname@example.org (Monday to Sunday) or calling +44 1869 255 770.
Our customer support line is open between 9am and 6pm, Monday to Friday.
Require any additional support or guidance? Our in-house team are on hand to answer any questions or queries you may have. Contact them below through the button below:Contact us