7 days a week customer support
Flexible and generous refund policy
8+ years of testing experience
Relax safe in the knowledge that we provide excellent customer serviceBuy now
Our phone lines are open during office hours and we always respond to emails outside of office hours
Make amendments to your order as plans and policy change, including refunds on any unused tests
We are an established direct-to-consumer testing company, operating successfully for 8+ years
Order your Day 2 test kit online prior to your arrival into the UK. You will receive your passenger locator number upon purchase
Your test kit will be delivered to your home address or to the place you are staying by the second full day following your arrival
Provide a swab sample on Day 2 of your arrival into the UK and return it to FitnessGenes using the prepaid Royal Mail Tracked 24 service
Your result will be delivered by email within 36 hours of your sample being received at the laboratory
Your test kit(s) will be dispatched to you via DPD, Express Next Day Delivery. Your kit(s) are typically dispatched on the day of your arrival in the UK, or earlier if you are due to arrive in the country across a weekend. You will receive an email from DPD once your kit has shipped, advising you of the expected delivery date.
On the day of delivery, you will also receive an email and text (if mobile number is provided) advising you of the 1-hour time slot your package will be delivered.
You can make amendments to your address or delivery date directly via the DPD website, following the instructions provided in your delivery emails.
As we often send out multiple kits to one address, or kits are purchased on behalf of another person, every kit we sent out needs to be registered to a specific individual – and contact details provided for receipt of the result - before a result can be sent.
To register your test, please click here.
You will need your passenger locator reference booking number, which will be in the following format: FITNE1234567 and the specific barcode on your sample tube.
Multiple clinical validation studies have been conducted on the assay used by FitnessGenes, using the current standard of care assays in clinical ISO15189/UKAS accredited laboratories.
Diagnostic sensitivity has been established at 98.40%. This means there is a very low likelihood of actually carrying the COVID-19 coronavirus but falsely receiving a negative test result.
Diagnostic specificity has been established at 99.34%. This means there is an extremely low likelihood of receiving a positive test result despite not carrying the COVID-19 coronavirus.
Your result will be sent to you via email usually within 36 hours from receipt at our laboratory.
While the vast majority of our samples are processed within this timeframe (> 98%), we unfortunately cannot offer a guarantee on this as turnaround times are dependent on laboratory capacity and we may experience delays during periods of high demand.
Due to the constantly changing nature of travel testing requirements, you may find that you need to amend your order after it has been placed.
In this instance, please contact the FitnessGenes customer support team by emailing firstname.lastname@example.org (Monday to Sunday) or calling +44 1869 255 770 (9am-5pm, Monday to Friday).
Our team will be able to arrange payment and delivery of any additional tests that you require, or provide direction on how to return unneeded test kits.
Should you need any additional information before purchasing your test or require assistance while travelling, you can contact our customer support team by emailing email@example.com or calling +44 1869 255 770.
Our customer support line is open between 9am and 6pm, Monday to Friday.
Require any additional support or guidance? Our in-house team are on hand to answer any questions or queries you may have. Contact them below through the button below:Contact us