Listed for use by the UK Department
of Health & Social Care
Satisfy mandatory testing requirements upon arrival into the UK with at-home COVID-19 tests.
Complete mandatory COVID-19 testing upon arrival into the England with government approved, at-home RT-PCR tests.
To be used on:
To confirm the current status of the country you are departing from, please visit: gov.uk/guidance.
As a UK government approved provider, you can expect a seamless experience upon arrival into the UK. Upon purchase of your day 2 and day 8 testing package you will receive your unique booking reference number, allowing you to complete the mandatory passenger locator form and pass through customs without issue or delay.
Do it yourself
Using a swab-based collection method, the tests can be easily self-administrated at home without the need of any medical assistance. Once collected, the samples are returned to our UKAS approved laboratory using a prepaid Royal Mail Tracked 24-hour service to allow for fast results delivery.
Fast and accurate results
Once your samples have been received at our laboratory your results will be delivered within 36 hours, allowing you to leave quarantine within the required time frame. As RT-PCR tests also have a higher sensitivity and specificity than other types of test, such as lateral flow testing, you can have confidence in your test results.
With international travel restrictions and personal arrangements continually changing, we recognise our customers’ need for flexibility. To ensure that you receive the service you require, we’ve made the following guarantees and commitments:
Make changes to your booking details - including your arrival date and isolation address - as many times as necessary for free, up until your kits are dispatched.
Should the status of your departure country change (e.g. amber to green), you will be refunded for any tests that you are no longer required to take.
In the rare case that you do not receive your result within 36 hours of your sample being received, we will refund the cost of your test in full.
Your test kits will be dispatched to you via DPD, Express Next Day Delivery. Your kits are typically dispatched on the day of your arrival in the UK.
You will receive an email from DPD once your kit has shipped, advising you of the expected delivery date.
On the day of delivery, you will also receive an email and text (if mobile number is provided) advising you of the 1-hour time slot your package will be delivered.
You can make amendments to your address or delivery date directly via the DPD website, following the instructions provided in your delivery emails.
If your test requirements change during your travels, please contact us on email@example.com and a member of our team can assist with amending your booking to reflect any recent changes.
You will be provided with a refund for the difference against any order that is downgraded from amber to green. If you move from green to amber listing, we will be able to provide you with an easy to follow link to upgrade your order.
Please note that where kits have already been dispatched, a deduction of £25 will be made in any refund to account for incurred costs.
If you have been in France within 10 days of entering England, you must have a booking for both a Day 2 and Day 8 test.
You must also quarantine at home for 10 days. This applies whether or not you have been fully vaccinated.
Please be aware this also includes those who have travelled through France to reach their transport to the UK*.
*Except where operators have made arrangements compliant with the public health regulations that allow for transit. Please check with your operator.
As we often send out multiple kits to one address, or kits are purchased on behalf of another person, every kit we sent out needs to be registered to a specific individual – and contact details provided for receipt of the result - before a result can be sent.
To register please go to covid.fitnessgenes.com/register
You will need your passenger locator reference booking number, which will be in the following format: FITNE1234567 and the specific barcode on your sample tube.
Multiple clinical validation studies have been conducted on the assay used by FitnessGenes, using the current standard of care assays in clinical ISO15189/UKAS accredited laboratories.
Diagnostic sensitivity has been established at 98.40%. This means there is a very low likelihood of actually carrying the COVID-19 coronavirus but falsely receiving a negative test result.
Diagnostic specificity has been established at 99.34%. This means there is an extremely low likelihood of receiving a positive test result despite not carrying the COVID-19 coronavirus.
Your result will be sent to you via email usually within 36 hours from receipt at our laboratory.
Whilst the vast majority of our samples are processed within this timeframe (> 98%), we unfortunately cannot offer a guarantee on this as turnaround times are dependent on laboratory capacity and we may experience delays during periods of high demand.
Lateral flow tests (LFTs) are a rapid way of testing for Covid-19, but are not as accurate as a PCR test and have lower sensitivity and specificity rates, meaning a PCR test is usually required to verify the result of a LFT.
The FitnessGenes test is a PCR test and not a LFT. A negative LFT result is not as accurate as a PCR test result. If you have a negative LFT result but a positive PCR test result, you most likely had Covid-19 when the test was done and must follow the relevant government guidelines in relation to this: https://www.nhs.uk/conditions/coronavirus-covid-19/testing/test-results/positive-test-result/