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Travel to foreign countries:
COVID travel regulations are constantly being updated. If you are ordering this kit for travel purposes, please check the requirements of your particular carrier and destination carefully prior to travel to determine the timeframes testing is required within, and to ensure this service meets the stated requirements.
If you have purchased this test specifically for travel purposes, we recommend that you return your sample to the lab using a Special Delivery by 9am service or another trusted courier rather than use the included prepaid label. Please contact our customer services team with proof of postage and we will refund you the cost of the returns label included in your order.
While the vast majority of our samples are processed within 36 hours or sooner, we cannot guarantee your results will be ready within a specific timeframe. Turnaround times are dependent on current laboratory capacity and we may experience delays during periods of extreme demand or public holidays. We cannot be held liable for any losses you might incur as a result of your test result not being available within a specific period. See our full Disclaimer for more information.
If your test comes back positive for COVID-19 then we can be very confident that you do have COVID-19.
However no test is 100% accurate, people with COVID-19 can be missed by these tests and you should not use a negative result to undertake activities or behaviour contrary to current government guidance.
If you have strong symptoms of COVID-19, it is safest to self-isolate, even if the test does not show COVID-19.